Latvijas Pasts — national postal service public portal

Latvijas Pasts is the national postal operator — a company whose services are used daily by virtually the entire country. For an organisation of this scale, the website is not a business card but the public entry point to the whole postal system: it’s where people track a shipment, calculate a tariff, find the nearest parcel locker, and check the rules before sending something.

The main challenge here is scale and diversity. A single site brings together a private individual sending a parcel for the first time, a business with a daily flow of shipments, a collector looking for stamps, and someone who simply needs to understand the new customs rules. Each of them has to find their own path in a few clicks, without getting lost in the sheer volume of information from a state-owned company.

That’s why the site’s structure is built on clear division logic — “Send”, “Receive”, “Services” — with separate flows for individuals and businesses. The public portal handles information and navigation, while the actual actions — creating a shipment, tracking, the tariff calculator — take place in the connected systems mans.pasts.lv, express.pasts.lv, and veikals.pasts.lv. For the user, it’s one smooth journey, even though several separate services are working behind the scenes.

The news and announcements section deserves special mention. Conditions in postal operations change frequently — customs duties, changes to international shipments, fraud warnings — and this information needs to reach users immediately, in a visible place, not buried deep in subpages.

The site works in two languages — Latvian and English — and is built to meet government institution requirements, including accessibility, since postal services apply to every resident without exception.